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My Service Trust

My Service Trust enables you to create personalised customer videos; establishing transparency and trust on all car services and repairs.

We provide all of the equipment and software for you to create and send these videos. They are used to highlight and record any urgent or advisory works that need carrying out.

My Service Trust enables you to:

  • Build personal relationships and improve customer service
  • Create trust between you and your customers
  • Break down technical boundaries and put customers at ease
  • Show legitimacy of work giving customers confidence to approve
  • Improve customer retention, referrals and work conversions
CLICK HERE TO START YOUR 30-DAY FREE TRIAL NOW!

Here’s what garages have to say…

“My Service Trust has enhanced our customer service. Using video to show customers what we are doing without them physically being under the car, gives them a better perception and understanding. The feedback has been fantastic!”

Russ Stanley – Co-owner, Revolution Porsche

What do you get and how does it work?

Equipment

We provide you with all the equipment needed to create your personalised customer videos

Equipment

Our kit includes; the latest Apple iPod and charger, protective case and handheld grip

Garage App

Our intuitive App is designed to work on the Apple iPod and creates high quality video

Garage App

The Garage App connects to your garage WiFi to upload the videos to the Dashboard

Garage Dashboard

Store customer and car details, review and approve videos and create and send quotes

Garage Dashboard

You also receive customer callback and approval notifications as well as monitoring and reporting on leads, referrals and conversions

Customer Journey

The customer receives both a SMS text message and an Email with the link to the video

Customer Journey

As soon as the customer opens the link or requests a Callback you are notified in the Garage Dashboard

Equipment
Garage App
Garage Dashboard
Customer Journey

Our Packages

We have a number of subscriptions tailored to suit the needs of all garages. All of our packages are available on a 12-month subscription and you need to purchase a Sign Up Kit* in order to use the service via your garage WiFi connection.

CLICK HERE TO START YOUR 30-DAY FREE TRIAL NOW!

What customers think…

Key Benefits of My Service Trust:

Trust – The service creates the reassurance of trust between the garage and the vehicle owner

Honesty – By using this service, the garage is demonstrating a clear sense of honesty in the works they are identifying to the customer

Transparency – The use of video leaves nowhere to hide, therefore showing total transparency in the works being identified

Builds Relations – As the service builds customer confidence and trust, the stereotypical barriers that exist between garages and the vehicle owners will soon disappear, building new trusted relationships between the two

Openness – With the use of HD video content, there really is nowhere to hide, this openness is refreshing and customers will respond as they feel they are being treated fairly and with honesty as a result

Trust – The service creates the reassurance of trust between the garage and the vehicle owner

Honesty – By using this service, the garage is demonstrating a clear sense of honesty in the works they are identifying to the customer

Transparency – The use of video leaves nowhere to hide, therefore showing total transparency in the works being identified

Builds Relations – As the service builds customer confidence and trust, the stereotypical barriers that exist between garages and the vehicle owners will soon disappear, building new trusted relationships between the two

Openness – With the use of HD video content, there really is nowhere to hide, this openness is refreshing and customers will respond as they feel they are being treated fairly and with honesty as a result

Care – Because you can use this service to not only show urgent works that need immediate attention, but also to highlight work that may need carrying out in the near future (advisories) it shows your customers that you care about their safety and wellbeing

Safety & Awareness – Not all drivers are aware of safety issues that can arise due to poor maintenance of their vehicle. These short service videos highlight the importance of properly looking after their car and the safety benefits of ensuring tyres and brakes are in full working order, not to mention kept in legal condition

Breaks down technical boundaries – It can be hard to explain a mechanical issue on a customers’ vehicle over the phone, especially if that person is not familiar with the workings of a car. A video removes the necessity of understanding the terminology as the viewer can clearly see the issue as highlighted by the technician

Convenient – The system is easy and convenient for both you as a garage to use and for your customers to access

Confidence – After watching a personalised video of works you have identified as being urgent, your customers can approve the work with confidence, safe in the knowledge that the work really is needed

Visualise/Clarity – The advantage of a video is that it offers clarity and helps the vehicle owner easily visualise the issue in hand, a clear benefit over and above a telephone call

Assurance/can show to peers – Because of the way that the personalised videos are produced, vehicle owners can share with their friends and relatives for their opinion, giving them reassurance that the work is required

Legitimacy of work – Typically customers are informed over the telephone of any work that needs doing, and they may be at work or out shopping etc. when this conversation takes place. It is impossible to be 100% sure that the works need doing without going to see the car in person. The use of a video shows the vehicle owner the legitimacy of the work and gives them confidence to approve the work anywhere, anytime

Protection – Video is also a great way of evidencing the state of a faulty part to refer back to after a replacement has been made. This could be beneficial in the unlikely event of a dispute between a customer and your garage

Reliance – Your customers will know that they can rely upon you to give them good honest information of legitimate works that need carrying out

Competitive Edge – A garage can use this service as a unique selling point to any prospects, showing once again that they have nothing to hide and can be trusted over the competition

Retention & Referrals – By using this service you will instill a real sense of trust and honesty to your customers. They are then far more likely to return in the future and in turn more likely to refer you to their friends and relatives.

Conversions – By clearly showing the vehicle owner the urgent work identified through the use of a personalised video, the customer is 20-30% more likely to give the go-ahead for the work to be carried out

Speed & Efficiency – By sending the personalised service video straight to your customer via text and email, they will quickly be able to understand the issues raised and simply authorise the works to be carried out. This is a much more efficient way of working, than waiting for the customer to return to pick up their car and re-book in for the work the following day

Dynamic – This technology and intuitive software creates a seamless and dynamic link directly between your garage and your customers. The feedback you give is instant and response from your customers will be greatly improved and in a positive way

Proactive – As well as sending out videos of urgent or advisory work, the MyServiceTrust system can send out service, advisory, MOT and winter check reminders automatically. This proactive approach means that customers will be contacting you up to 4 times over the next 12 months, increasing customer retention in the process

Affordable – By offering three levels of subscription (payable over 12 monthly installments) there is a MyServiceTrust package for all garages. We also offer discounts when signing up for 24 or 36 months and paying up-front
CLICK HERE TO START YOUR 30-DAY FREE TRIAL NOW!