Competitive Edge –
A garage can use this service as a unique selling point to any prospects, showing once again that they have nothing to hide and can be trusted over the competition
Retention & Referrals – By using this service you will instill a real sense of trust and honesty to your customers. They are then far more likely to return in the future and in turn more likely to refer you to their friends and relatives.
Conversions – By clearly showing the vehicle owner the urgent work identified through the use of a personalised video, the customer is 20-30% more likely to give the go-ahead for the work to be carried out
Speed & Efficiency – By sending the personalised service video straight to your customer via text and email, they will quickly be able to understand the issues raised and simply authorise the works to be carried out. This is a much more efficient way of working, than waiting for the customer to return to pick up their car and re-book in for the work the following day
Dynamic – This technology and intuitive software creates a seamless and dynamic link directly between your garage and your customers. The feedback you give is instant and response from your customers will be greatly improved and in a positive way
Proactive – As well as sending out videos of urgent or advisory work, the MyServiceTrust system can send out service, advisory, MOT and winter check reminders automatically. This proactive approach means that customers will be contacting you up to 4 times over the next 12 months, increasing customer retention in the process